Privacy policy

Privacy Policy

Last updated: July 2026

EIL Perfumes is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit eilperfumes.com or make a purchase.

Information We Collect

When you visit our website or place an order, we may collect:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through our payment gateway — we never store your card details)

Information collected automatically:

  • Browser type and version
  • IP address
  • Pages visited and time spent
  • Referring website
  • Device type

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Communicate with you about your purchase
  • Send promotional emails and offers (only with your consent)
  • Improve our website and customer experience
  • Prevent fraud and secure our platform

Payment Security

All payment transactions are processed through our PCI-DSS compliant payment gateway. We do not store, process, or have access to your credit card, debit card, UPI, or banking details. All payment information is encrypted and handled directly by the payment processor.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

  • Shipping partners — to deliver your order (name, address, phone number)
  • Payment processors — to process your transaction securely
  • Legal authorities — if required by law or to protect our rights

Cookies

Our website uses cookies to remember your cart items, improve site functionality, and analyse website traffic. You can disable cookies in your browser settings, but this may affect your shopping experience.

Email Marketing

If you subscribe to our newsletter or make a purchase, we may send you new product announcements, special offers and discount codes, and brand updates. You can unsubscribe at any time by clicking the Unsubscribe link at the bottom of any email.

Your Rights

You have the right to:

  • Access your personal data — request a copy of the information we hold about you
  • Correct inaccurate information
  • Delete your account and personal data — contact us to request deletion
  • Opt out of marketing communications at any time

Data Retention

We retain your personal information for as long as necessary to fulfil your orders, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 8 years as required under Indian tax and accounting regulations.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to third-party websites such as Instagram, WhatsApp, and YouTube. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated last updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Contact Us

For privacy-related questions or requests:
WhatsApp: +91 92363 12787
Email: support@eilperfumes.com
Website: eilperfumes.com/pages/contact
Address: EIL Perfumes, Mumbai, Maharashtra, India

EIL Perfumes — Crafted to Be Remembered.