Refund policy

EIL Perfumes — Return & Exchange Policy

At EIL Perfumes, every fragrance is carefully inspected, sealed, and packaged before dispatch to ensure you receive a premium experience from the very first moment.

Exchange Policy

We offer exchanges only in the following situation:

  • Wrong product received — if you receive a fragrance different from what you ordered, we will replace it with the correct product at no additional cost.

To request an exchange:

  1. Contact us within 48 hours of delivery.
  2. Send a message to our WhatsApp at +91 9236312787 or email us with:
    • Your order number
    • A clear photo of the product received
    • A photo of the shipping label
  3. Our team will verify and arrange a pickup and replacement within 5–7 business days.

The product must be:

  • Unopened and unused
  • In its original sealed packaging
  • With all tags and labels intact

No Returns

Due to the nature of perfume and personal care products, we do not accept returns for:

  • Change of mind
  • Fragrance preference
  • Opened or used products
  • Products without original packaging

This policy exists to maintain the highest hygiene and quality standards for every customer.

Damaged in Transit

If your order arrives damaged during shipping:

  1. Contact us within 24 hours of delivery.
  2. Share photos of the damaged product and packaging.
  3. We will send a replacement at no cost.

Non-Exchangeable Items

  • Sale or discounted items
  • Gift cards
  • Products marked as final sale

Contact Us

For any questions about exchanges:

  • WhatsApp: +91 9236312787
  • Email: support@eilperfumes.com
  • Website: eilperfumes.com/pages/contact

This policy is effective from the date of purchase and is subject to the terms outlined above.

EIL Perfumes — Crafted to Be Remembered.